We aim to dispatch roses within five working days. Peonies are dispatched within 10-14 days. Please contact us if you have a query about delivery within a shorter or longer period of time, for example if delivery should be deferred until a specific date. We will do our utmost to post roses and peonies as near to a specified delivery date as possible. However, because deliveries are fulfilled by third party couriers, delivery on a specified date cannot be guaranteed.
If you request our courier leave the parcel outside, with a neighbour, etc., we do not accept any responsibility for subsequent damage or theft of the goods once left by the courier. Such goods are left at your own risk.
Please note that our plants are dispatched in the same growing stage as would be appropriate for that time of year. This means that roses, for example, dispatched in the autumn, winter and early spring are unlikely to have flowers (and in some cases foliage). During the summer, we always aim to select and dispatch plants in bloom, although this cannot always be guaranteed.
Consult your telephone operator or mobile provider for the most up to date call charges before calling us or sending us a fax. Calls to us may be monitored or recorded.