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Privacy & Security Information

Rumwood Nurseries is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and controls to safeguard and secure the information we collect online.

We do not disclose customers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Data collected by this site is used to: (a) take and fulfil customer orders; (b) administer and enhance the site and service; and (c) only disclosed to third-parties for goods delivery purposes.

Specific details of the information we collect:

Mandatory: First Name, Last Names, Invoice Address, Delivery Address, Telephone number, Email Address, payment type.

Optional: Delivery Instructions, Gift Message

How we use your information:

Order fulfilment: In order to process your order we need to use the details you provide to correctly dispatch products, take payment and notify you of receipt of order, dispatch, delays, cancellations etc.

Marketing: We may use your information to send you relevant marketing material by post or email. You can opt-out at any time.

Communication and marketing

Consent: By ordering from Rumwood Nurseries whether it is a paid for product or free of charge product, you are giving us consent to send you relevant marketing material via post or email.

Opt-out: If you wish to opt-out of our marketing material you can do so at any time if you notify us by post or email.

No third party selling: Rumwood Nurseries will never share, disclose, lease or rent your personally identifiable information with a third party for marketing purposes.

Payment processing:

WorldPay: Credit card transactions made on our website are processed by WordPay, a company that operates in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Credit Card Details: We do not store or keep any part of your credit card details either on our website or back office system.

Use of cookies:

Cookies are used on this site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can block cookies in your browser through the settings option. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

In order to give you the best possible experience when using https://www.britishroses.co.uk/ we collect anonymous information on how people use our website. For example, we use Google Analytics to understand how people arrive on our website, how they use our website and where they may be having problems using the website.

Website security:

All pages of our website are protected by HTTPS. Data sent using HTTPS is secured via Transport Layer Security protocol (TLS), which provides three key layers of protection: Encryption, Data Integrity and Authentication.

Details of the 256-bit SSL certificate used can be viewed by clicking on the padlock symbol that appears in your web browser.

Contact point for queries:

Postal Address:

Rumwood Nurseries & Garden Centre
ME17 3ND

Telephone: 01622 861477
Fax: 01622 863123
E-mail: sales@britishroses.co.uk

This Privacy and Security information was last updated in August 2018.

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