British Roses > Information > Terms & Conditions Terms & ConditionsPricing - Separate prices are provided for Bare Rooted and Potted Roses.
- Discounts will be offered for bulk orders, details are available upon request.
- Wholesale and Trade prices are available upon request.
- All prices are assumed correct at time of publication and all items are assumed to be available at time of publication, however we reserve the right to change information without notice. We will not process your order if the items are not available or if prices have risen. We will let you know the current position as soon as possible by contacting you using either the e-mail address you provided us with or by telephone.
Product Availability - Potted Standards, Half Standards and Quarter Standards are not available by Mail Order. They are, however, available from our Garden Centres all year round.
- Potted and Bare Rooted Weeping Standards are not available by Mail Order as they are too tall to dispatch. They are, however, available from our Garden Centres all year round.
- Orders for Bare Rooted Roses and Hedging, for planting in autumn and winter, are accepted throughout the year. We usually start lifting in late October and customers are advised in rotation when their order is ready, so we can not guarantee when your order will be dispatched - for more information please call our Order Hotline on 01622 861477 or send us an e-mail, where we will be able to give you more information.
- All orders are subject to availability of stock at the time the order is placed; items that are out of stock will either be substituted or refunded if payment has been made.
Product Deliveries - We will do our utmost to post roses as near to a specified delivery date as possible. However, because deliveries are fulfilled by third party couriers, delivery on a specified date cannot be guaranteed.
- Consult your telephone operator for the most up to date call charges for calling our Order Hotline, and fax number before using them. Calls may be monitored or recorded.
Product Guarantees - Bare Rooted Rose Guarantee - We will replace any rose purchased in the autumn which has not grown (shown leaf or bud) by the 1st June, provided we are satisfied that the rose was cared for and planted in an appropriate manner. No replacements or refunds can be given if loss is due to abnormal or extreme weather conditions, bad planting, lack of maintenance, neglect, planting in old rose beds and any other conditions beyond our control.
- Potted Rose Guarantee - Our potted Roses are sold with a six week guarantee. We will replace any rose purchased which has not grown during this six week period, provided we are satisfied that the rose was cared for and planted in an appropriate manner. No replacements or refunds can be given if loss is due to abnormal or extreme weather conditions, bad planting, lack of maintenance, neglect, planting in old rose beds and any other conditions beyond our control.
Product Information - Descriptions and information relating to colour, height and scent in our catalogue and website has been provided for guidance purposes only, although we do consider each to accurately reflect the products available.
- We believe all goods grown and sold by us to be of the description and kinds specified at the time of the sale, but give no warrant, expressed or implied as to the growth or productiveness.
Your Information - By sending us an order, you agree that you have given true and correct information about yourself and your method of payment and that you have adequate funds to pay for the order.
- We will not pass on any information given to us to any third party, but with your consent we may occasionally contact you with details on special offers or new product ranges.
Complaints and Refunds - If you wish to make a complaint having taken delivery of our products, you must inform us in writing or by e-mail within three days of receipt. In the event of a request to provide a replacement plant or a refund, we will either need photographs of the plants concerned or for the items to be returned at the cost to the customer.
- You have the right to a full refund if you cancel your order prior to dispatch. Refunds are at the discretion of the management of Rumwood Nurseries & Garden Centre.
|
|
| |
